Customer Care Course Overview Organisations in both the public & private sectors are making efforts to become more customer-centred.  They realise their success, perhaps their survival, depends on satisfying and delighting their customers.  It is clear that despite the time and money spent on customer care training, the attitude of customer-facing staff may remain apathetic or even antagonistic. This Online Customer Care Course helps individuals achieve that commitment and embed effective behaviour.  It does this by combining online group discussion with real-life experimentation and giving people the support they need to change their behaviours at a fundamental level. Aims To deliver continuous improvement in service to achieve customer satisfaction Objectives Successful students will be able to Present a positive personal image to all customers Balance satisfactorily the needs of the customer and the organisation Respond appropriately to feelings expressed by the customer Adapt their communication tactics to suit the individual customer Solve problems satisfactorily by gathering all relevant information on customer problems proposing appropriate solutions for customers gaining the customer’s agreement to an appropriate solution taking the right action to deliver solutions Duration                12 weeks More Information